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FTC refund program

BetterHelp Refunds

FTC refund: nothing to file $7.8 million Refunds sent Apr 2025

Payments already sent, nothing to fileThe FTC already sent checks or PayPal or Zelle payments to the people it identified. There is no claim form. Open the FTC page only if you got a payment or a letter about one.

The administrator is sending a second round of payments to eligible BetterHelp customers.

What the FTC says about this program

The administrator is sending a second round of payments to eligible BetterHelp customers. The administrator first sent payments in June 2024, which resulted in nearly $5.2 million in refunds. Because there is still money in the fund, the administrator is sending payments totaling over $2.6 million to more than 534,000 people who accepted their first payment.

If you need help with your payment, please call the administrator at 1-833-637-4774 or send an email to info@BetterHelpRefundProgram.com.

What is the settlement about?

BetterHelp agreed to pay $7.8 million to settle charges brought by the FTC.

The FTC says that, among other things, BetterHelp promised to keep users’ information private but revealed data to Facebook, Snapchat, Pinterest, and Criteo for advertising purposes. This data included email addresses, IP addresses, and personal answers to health questions. BetterHelp offered online counseling through several websites, including:

BetterHelp • MyTherapist • Teen Counseling • Faith Counseling • Pride Counseling iCounseling • Regain • Terappeuta

What are my payment options?

We sent payments by PayPal, Zelle, and check.

Who is eligible for a payment?

People are eligible for a payment if they signed up and paid for services from a BetterHelp website between August 1, 2017, and December 31, 2020. BetterHelp offered online counseling through several websites, including: BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta, which are all included in the refund program.

Where can I get more information?

Contact the administrator by phone at 1-833-637-4774 or by email at info@BetterHelpRefundProgram.com .

Who is Ankura Consulting Group, LLC?

Ankura is the independent administrator chosen to oversee payments for this settlement.

Refund administrator

1-833-637-4774

Where this information comes from