FTC refund program
Refunds for Amazon Flex Drivers
Payments already sent, nothing to fileThe FTC already sent checks or PayPal or Zelle payments to the people it identified. There is no claim form. Open the FTC page only if you got a payment or a letter about one.
FTC sends payments to Amazon Flex Drivers
What the FTC says about this program
The FTC is sending Zelle payments to eligible Amazon Flex drivers who had their tips withheld by Amazon between 2016 and 2019.
The FTC first sent payments in November 2021, then a second round of payments in May 2025, resulting in more than $60.6 million in returned tips. Now, the FTC is sending Zelle payments to people who didn’t cash their check.
If you get a Zelle payment, the payment will be deposited directly into your bank account with a note about the settlement. The FTC never asks you to pay money to get a refund
You can find answers to common questions about refund payments on our FAQ page . If you have any other questions, please call the refund administrator at 1-800-654-8874.
Refund administrator
Rust Consulting, Inc., 1-800-654-8874
Where this information comes from
- FTC refund program pagewww.ftc.gov