Tenet Healthcare Pixel Tracking Settlement — $16 + Privacy Monitoring

Pixel Tracking · Claims Open

Current Status

Claims are open online and by mail. As of October 22, 2026, the online claim form on the settlement website is live, and it opens only after the claimant logs in with the Login ID and PIN printed on the notice. A printable claim form is also posted on the site and can be emailed or mailed to the settlement administrator. The deadline to submit a claim online is March 15, 2027, and mailed claim forms must be postmarked by the same date. The deadline to opt out or object is now December 21, 2026, later than the November 27, 2026 date the settlement website listed earlier. The Circuit Court for Shelby County, Tennessee has preliminarily approved the settlement and scheduled a final approval hearing for January 14, 2027. No payments will be made unless the court grants final approval and any appeals are resolved.

What Changed Recently?

Tenet Healthcare Corporation, which owns and operates hospitals and outpatient centers across the country, agreed to settle a class action over its use of third-party tracking technologies, often called tracking pixels, on its websites and patient portals. The plaintiffs claimed the pixels sent information about website visitors to third parties in violation of privacy laws. The case is Jane Doe v. AMISUB (SFH), Inc. d/b/a Saint Francis Hospital-Memphis, No. CT-3086-23, in the Circuit Court for Shelby County, Tennessee.

Tenet Healthcare denies that it did anything wrong, and the court has not decided who is right. Notices and enrollment-code postcards have been sent to class members identified in Tenet’s records.

Who Qualifies?

The court defined the class as all “Identifiable Individuals” who used or accessed Tenet’s online platforms from January 1, 2017 through September 18, 2023. An identifiable individual is someone who, during that period, used a website or patient portal owned or operated by Tenet Healthcare, any of its affiliated covered entities, or former affiliated covered entities to:

• create a patient portal account,
• check in to an urgent care center or emergency room.

The online platforms include Tenet’s websites, patient portals, the Healthelife app, and other web-based tools run by or for Tenet. The settlement website describes class members as individuals identified by Tenet Healthcare’s records, so people who are unsure whether they are included can ask the settlement administrator through the official website. The judge and court staff, Tenet and its officers, directors and related companies, the lawyers for both sides, and anyone who opts out are excluded.

How Much Can You Get?

Every class member can claim two benefits, either or both:

• Cash payment: a one-time $16 payment.
• CyEx Privacy Shield Pro: two years of a privacy service that includes dark web and compromised-password scanning, a VPN, a password manager and access to a fraud resolution agent. Enrollment codes were mailed to class members by postcard.

The $16 amount is fixed; the settlement website does not describe it as a pro rata share of a fund. Tenet pays the class lawyers’ fees and costs separately, which class counsel will ask the court to set at $8.5 million, along with service awards of $3,500 for each class representative.

What Proof or Notice ID Is Required?

No receipts or explanation are needed for the $16 payment. The printable claim form asks for a name, mailing address, email and phone number, a payment method, and the Login ID from the notice “if known.” Class members are identified from Tenet’s records, and the claim is checked against that list, so the notice Tenet’s administrator mailed is the practical key to filing. The “if known” wording applies only to the paper form sent by mail or email.