FTC refund program
Vroom Refunds
Payments already sent, nothing to fileThe FTC already sent checks or PayPal or Zelle payments to the people it identified. There is no claim form. Open the FTC page only if you got a payment or a letter about one.
FTC sends checks to people who bought a Vroom car
What the FTC says about this program
The FTC is sending 20,361 checks totaling more than $934,000 to people who bought a car from online used car dealer Vroom.
The FTC sued Vroom, and the company paid money to settle. Vroom promised to deliver cars within 14 days of purchase. But the FTC says that Vroom often didn’t keep that promise and then failed to give customers the option to accept a new delivery date or cancel and get a refund.
The FTC is now using the money from the settlement to provide refunds to eligible Vroom customers.
If you get a check, please cash it within 90 days.
You can find answers to common questions about FTC refund payments on our FAQ page . If you have any other questions, please call the refund administrator at 1-866-675-2533.
Refund administrator
Simpluris, 1-866-675-2533
Where this information comes from
- FTC refund program pagewww.ftc.gov